General Conditions

General conditions school year 2011/2012.

1.    Sign up
Sign up by e-mail only and after agreement of conditions.
Your place in the course of your choice is guaranteed after:

• reception and acceptance of the filled in sign up form by the administration of language school Dutch for Expats and after acceptance of  the general conditions
  (e-mail address info@dutchforexpats.nl). 
• payment of the course fee and course material (payment non refundable in case of not showing up or ending the course prematurely)
• enough sign ups for the course (minimum of 6 students)

2.    Payment
Payment of the course fee and course material latest 1 day before the starting date of the course you sign up for.
Payment against invoice by bank transfer or cash.
Students receive the invoice for the course fee and teaching material at lesson nr 1.
The invoice can also be send to you by e-mail. You can indicate your preference.
Students who sign up after the starting of the course only pay for the remaining lessons of the 10 week course plus the costs of the course material.
Costs of the course material is not included in the course fee.
The teacher will bring course material at the first lesson.

3.    Absence of student
Homework after a missed lesson can be send to you by e-mail by the teacher only after having informed the teacher about your absence.

4.    Number of students
Minimum number of students per group is 6.
Language school Dutch for Expats® has the right to cancel a course in case the minimum number of students has not been reached in which case  payment will be refunded by bank transfer or cash within 10 working days.
It is possible that, together with the students, we decide to start the course with less than
6 students. In that case the course fee will be discussed with the students.

5.    Absence of teacher
In case of absence of the teacher the lesson will be taken over by another teacher of language school Dutch for Expats.

6.    Teaching Schedule
Dates of the lessons of the 10 week course will be discussed on lesson nr 1.
In general we keep to the Dutch school holidays system.

7. Time of reflexion.
After registration you are given maximum of 7 working days to think the matter over. If the course you signed up for starts before these 7 days are over, your time of reflexion is until the starting date of the course.
 

8.    Complaints policy and procedure
A customer who is dissatisfied with the services of language school Dutch for Expats should contact the managing director of the school, Mrs Cynthia Mulder.

• telephone: +31(0)70 51 40 225
• mobile: +31 (0)62 48 46 090
• e-mail: info@dutchforexpats.nl
• Dutch for Expats
• Adriaan Pauwstraat 41a
• 2582 AP Den Haag

Mrs Mulder will do everything to resolve the problem immediately.
However, if a complaint can not be resolved by her, a complainant may inform the independant mediator Mr. H. Voorhoeve. The mediator can be reached at the following e-mail address:
voorhoeve@equrius.com
All complaints will be dealt with confidentially by the mediator.  The mediator will consider  the evidence in strict confidence and within a period of 28  days he will give an absolute judgement, of which the consequences will be promptly settled by the institute.
All complaints will be registred by the institute for the period of 1 year .
 

9.    Liability
Dutch for Expats shall not be liable for injury to persons and/or damage to property, nor for the loss of personal possessions, howsoever caused, occurring during any activities organised by Dutch for Expats.

10. Confidentiality
Any  information (private or professional)  given by the student(s)  will be treated as confidential by the teachers working for Dutch for Expats ® as well as by the administration of language school Dutch for Expats®.

10. The administration of Dutch for Expats® will reply to any telephone call, letter or e-mail as soon as possible but latest within 48 h. (on working days).